Restaurant Shift Leader in Training

Pollo Tropical; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pollo Tropical is seeking a Shift/Team Leader in Training (SIT) in Boca Raton, FL. This role provides hands-on experience in restaurant operations, supporting daily management, food safety, guest service, and team engagement as you learn to lead shifts and coach hourly staff.

You will work closely with the leadership team to develop skills for operational success, while maintaining safety, sanitation, and compliance standards in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Responsibilities

• Supervise hourly team members during assigned shifts to ensure product quality, efficiency, and guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by coaching, communicating, and motivating; participate in daily huddles to align on goals and standards.
• Model high standards of guest service and address guest concerns with urgency and care.
• Maintain regulatory and company compliance, keep the workplace clean and safe, and report incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling; participate in training and onboarding.

Skills

Leadership potential

Team support

Customer service

Education

High school diploma or GED

Job description

Pollo Tropical is seeking a Shift/Team Leader in Training (SIT) in Boca Raton, FL. This role provides hands-on experience in restaurant operations, supporting daily management, food safety, guest service, and team engagement as you learn to lead shifts and coach hourly staff.

You will work closely with the leadership team to develop skills for operational success, while maintaining safety, sanitation, and compliance standards in a fast-paced environment.