Restaurant Shift Leader: Elevate Service & Team Performance

Ultipro; Nashville (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Ultipro is seeking a Shift Leader to assist the General Manager with daily operations, ensuring the restaurant runs smoothly and aligns with the business plan.

You will supervise Crew Persons and Team Leaders, drive customer service excellence, and lead shift activities to maximize sales while keeping costs in check.

Strong planning, communication, and problem-solving skills are essential, along with a commitment to training, safety, and reliable teamwork.

Qualifications

• Two to three years of restaurant management experience.
• High School Diploma or GED.
• Excellent planning and time management.
• Strong team-building and leadership abilities.
• Ability to troubleshoot cash handling.
• Reliable transportation and valid driver’s license.
• Able to lift 50–75 lbs and work in a fast-paced environment.

Responsibilities

• Assist the General Manager with management activities and duties.
• Lead shift activities and ensure crew performance aligns with the plan.
• Promote customer service and maximize sales while controlling costs.
• Comply with company policies and procedures.
• Participate in trainings, meetings, and conferences.
• Perform other duties as assigned to respond to business needs.

Skills

Time management

Team building

Problem solving

Analytical skills

Organizational skills

Education

High School Diploma

GED

Job description

Ultipro is seeking a Shift Leader to assist the General Manager with daily operations, ensuring the restaurant runs smoothly and aligns with the business plan.

You will supervise Crew Persons and Team Leaders, drive customer service excellence, and lead shift activities to maximize sales while keeping costs in check.

Strong planning, communication, and problem-solving skills are essential, along with a commitment to training, safety, and reliable teamwork.