Restaurant Shift Leader: Elevate Service & Ops

Hardee's; Union (MO); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hardee's is seeking a Shift Leader to support the General Manager and on-duty leadership. You will work with the management team to ensure adherence to the business plan and guide Crew Persons and Team Leaders in their duties.

The role emphasizes quality product delivery, customer service excellence, and proactive involvement in training, meetings, and process improvements to drive sales and efficiency.

Qualifications

• Minimum 2–3 years of restaurant management experience or education.
• High school diploma or GED required.
• Strong planning and time management skills.
• Team building and leadership abilities.
• Able to troubleshoot cash handling problems.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide a quality product and customer service experience and satisfaction.
• Assist management and lead shift activities to maximize sales and control costs.
• Ensure crew and team leaders perform duties as described.
• Adhere to company policies and procedures.
• Communicate effectively with internal and external contacts.
• Attend trainings and participate in meetings.
• Perform other duties as assigned in response to business needs.

Skills

Leadership

Planning

Time management

Team building

Problem solving

Cash handling

Communication

Analytical skills

Process improvement

Education

High School Diploma / GED

Job description

Hardee's is seeking a Shift Leader to support the General Manager and on-duty leadership. You will work with the management team to ensure adherence to the business plan and guide Crew Persons and Team Leaders in their duties.

The role emphasizes quality product delivery, customer service excellence, and proactive involvement in training, meetings, and process improvements to drive sales and efficiency.