Restaurant Shift Leader: Elevate Service & Ops

Default CKE Brand; Glendale (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Ultipro in Glendale, CA is seeking a Shift Leader to assist the General Manager with management duties and coordinate with the Restaurant Management Team to ensure activities align with the business plan and support crew performance.

This role focuses on delivering quality customer service, driving sales, and enforcing company policies while supporting training and meetings to stay current with industry trends.

Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• High School Diploma/General Equivalency Diploma (GED) required.
• Must have excellent planning and time management skills.
• Must have team building skills.
• Must have investigative and problem solving skills.
• Must have ability to troubleshoot cash handling problems.
• Must have reliable personal transportation, a valid driver’s license and proof of insurance.
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Skills

Mgmt exp

Time management

Team building

Problem solving

Cash handling

Communication

Analytical skills

Education

High School Diploma/GED

Job description

Ultipro in Glendale, CA is seeking a Shift Leader to assist the General Manager with management duties and coordinate with the Restaurant Management Team to ensure activities align with the business plan and support crew performance.

This role focuses on delivering quality customer service, driving sales, and enforcing company policies while supporting training and meetings to stay current with industry trends.