Restaurant Shift Leader - Drive Team Success

CKE Restaurants; Rome (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader to assist the General Manager and on-duty leadership in delivering excellent guest service and safe operations. You will work with the Restaurant Management Team to ensure alignment with the business plan and supervise Crew Persons and Team Leaders to meet performance expectations.

This role emphasizes hands-on leadership during shifts, adherence to company policies, and participation in trainings, meetings, and cross-functional initiatives to improve

Qualifications

• Approximately 2–3 years of restaurant management experience/education.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Team building skills.
• Investigative and problem solving skills.
• Ability to troubleshoot cash handling problems.
• Reliable transportation, valid driver's license and proof of insurance.
• Telephone or other reliable communication method; open door policy.
• Bi-lingual skills a plus.
• Strong analytical and organizational skills with ability to implement improvements.

Responsibilities

• Provides a quality product and customer service experience delivering total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various contacts.
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Skills

Time management

Team building

Problem solving

Cash handling

Analytical

Bi-lingual

Education

High School Diploma/GED

Job description

CKE Restaurants is seeking a Shift Leader to assist the General Manager and on-duty leadership in delivering excellent guest service and safe operations. You will work with the Restaurant Management Team to ensure alignment with the business plan and supervise Crew Persons and Team Leaders to meet performance expectations.

This role emphasizes hands-on leadership during shifts, adherence to company policies, and participation in trainings, meetings, and cross-functional initiatives to improve