Restaurant Shift Lead & Team Coach

Anchor Point Management Group; Kokomo (IN); On-site; USD 31,000 - 44,000; Full time

Job summary

Anchor Point Management Group is seeking a Shift Leader in Kokomo, IN, to support management and ensure guest satisfaction during peak hours. Responsibilities include team leadership, resolving guest complaints, and performing operational checks.

This role requires strong communication skills, customer service focus, and the ability to lead others. Candidates must be at least 21 years old with relevant certifications and prior experience in a fast-paced environment.

Qualifications

• Minimum 21 years of age required.
• Knowledge of proper sanitation and food safety.
• Ability to resolve guest issues effectively.

Responsibilities

• Ensure all guest issues are resolved.
• Lead and coach team member performance.
• Perform daily quality checks on food safety.

Skills

Leadership abilities

Communication skills

Customer service

Conflict management

Basic math skills

Education

Certificate as Wing Certified Trainer

Completion of Shift Leader certification

Job description

Anchor Point Management Group is seeking a Shift Leader in Kokomo, IN, to support management and ensure guest satisfaction during peak hours. Responsibilities include team leadership, resolving guest complaints, and performing operational checks.

This role requires strong communication skills, customer service focus, and the ability to lead others. Candidates must be at least 21 years old with relevant certifications and prior experience in a fast-paced environment.