Restaurant Shift Lead - Leadership & Operations

M; Town of Islip (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Workstream in Holbrook, NY seeks a Team Lead to supervise restaurant staff during a shift, ensure smooth operations, and deliver excellent customer service. The role emphasizes leadership, delegation, and adherence to SOPs and health standards.

You will assist management with scheduling, training, inventory oversight, and monitoring key metrics while maintaining a positive dining experience for guests.

Qualifications

• Knowledge of restaurant operations, including food preparation, service standards, and food safety regulations.
• Must be punctual and trustworthy.
• Excellent communication and interpersonal skills.
• Strong leadership and coaching abilities to motivate a diverse team.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must pass the Food Handlers Course.
• Experience supervising staff during shifts is preferred.

Responsibilities

• Oversee and guide restaurant staff during assigned shift.
• Receive inventory from suppliers and monitor stock usage.
• Audit open/close store checklists and logs.
• Master FOH and BOH SOPs and health standards.
• delegate prep and cleaning tasks to team.
• Assist management with scheduling and training.
• Address customer feedback and resolve complaints to improve dining experience.
• Place orders to avoid shortages and monitor costs.
• Monitor KPIs such as food cost and labor cost.

Skills

Restaurant operations

Leadership

Communication

Emotional intelligence

Problem-solving

Delegation

Time management

Punctuality

Reliability

Job description

The Team Lead (TL) is responsible for assisting management in supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to work with management to ensure efficient operations, exceptional customer service, and a positive dining experience for all customers. The position requires leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

Supervisory Responsibilities:

• Assist management by overseeing and guiding the performance of the restaurant staff during the TL’s assigned shift.

Duties/Responsibilities:

• Responsible for receiving inventory from suppliers.
• Responsible for Temp Check and Cool Down Logs.
• Responsible for auditing the Open Store and Close Store Checklist.
• Master the Front of House (FOH) and Back of House (BOH) standard operating procedures (SOP).
• Administers proper delegation of prep and cleaning tasks to the team.
• Assist management in monitoring restaurant cleanliness, ensuring proper SOP is being followed around the entire store, and adherence to health and safety standards.
• Assist management with scheduling shifts, based on employee availability, workload, and business needs.
• Assist management with customer interactions to gather feedback, address complaints, and identify solutions to enhance the overall dining experience.
• Works closely with management to monitor inventory, track supply usage, and place orders as needed to avoid shortages.
• Assist management with hitting key metrics such as food cost, labor cost, paper goods, etc.
• Assist management with training new team members.

Required Skills/Abilities:

• Knowledge of restaurant operations, including food preparation, service standards, and food safety regulations.
• Should be respected by their peers.
• Must be trustworthy and honest.
• Must be punctual.
• Understand how to delegate duties and prioritize responsibilities.
• Have a high level of emotional intelligence.
• Excellent communication, written, and interpersonal skills to interact with staff and customers effectively.
• Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations.
• Strong leadership and coaching skills with the ability to motivate and inspire a diverse team.
• Exhibit excellent judgment and integrity.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be able to successfully pass the Food Handlers Course

Education and Experience:

• Previous experience as a MÓGŪ Senior Associate (SA) is recommended, but not required.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

5801 Sunrise Hwy unit 355, Holbrook, NY 11741, USA