Restaurant Shift Lead — Elevate Guest Experience

Buffalo Wild Wings; Hemet (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Workstream in Hemet, CA seeks a Shift Lead to supervise daily restaurant operations and elevate guest experiences. You will coach Team Members, uphold food safety and service standards, monitor efficiency, and support hiring and training to sustain a high-energy team.

This role requires flexible scheduling, including nights, weekends, and holidays, and relies on strong leadership and communication to drive sales and a positive workplace culture.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state or local law.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest Service

Education

High school diploma or equivalent

Job description

Workstream in Hemet, CA seeks a Shift Lead to supervise daily restaurant operations and elevate guest experiences. You will coach Team Members, uphold food safety and service standards, monitor efficiency, and support hiring and training to sustain a high-energy team.

This role requires flexible scheduling, including nights, weekends, and holidays, and relies on strong leadership and communication to drive sales and a positive workplace culture.