Shift Lead - Fast-Casual Kitchen & Guest Experience

goop kitchen; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

goop kitchen is seeking a Shift Lead in New York, NY. This full-time, on-site role ensures food quality, order accuracy, and timely service for delivery and takeout while coordinating and supporting team members.

You will train, coach, and motivate staff, oversee station assignments, monitor inventory, uphold food safety standards, and communicate shift updates to management to maintain a clean, safe kitchen and guest-focused experience.

Qualifications

• Experience in restaurant, café, or fast-casual environments, ideally in a supervisory or lead position.
• Strong leadership, team coordination, and communication skills.
• Solid understanding of food safety, cleanliness, and quality standards in a professional kitchen setting.
• Ability to multitask in a fast-paced environment, prioritize tasks, and maintain composure under pressure.
• Comfort using point-of-sale systems, delivery platforms, and basic technology tools to manage orders and reporting.
• Reliability in attendance and punctuality, with flexibility to work evenings, weekends, and holidays as needed.
• Commitment to an inclusive, respectful workplace aligned with goop kitchen’s values and guest-focused culture.
• High school diploma or equivalent; additional culinary or hospitality training is a plus.

Responsibilities

• Oversee daily operations during assigned shifts to ensure quality and timely service for delivery and takeout.
• Coordinate and support team members, manage station assignments, and maintain a clean, safe kitchen and front-of-house environment.
• Assist with training, coaching, and motivating staff; model excellent guest service and resolve operational issues.
• Monitor inventory levels and ensure adherence to food safety and cleanliness standards.
• Communicate shift updates to management and ensure smooth handoffs between shifts.

Skills

Leadership

Team coordination

Communication

Education

High school diploma or equivalent

Tools

POS systems

Delivery platforms

Job description

goop kitchen is seeking a Shift Lead in New York, NY. This full-time, on-site role ensures food quality, order accuracy, and timely service for delivery and takeout while coordinating and supporting team members.

You will train, coach, and motivate staff, oversee station assignments, monitor inventory, uphold food safety standards, and communicate shift updates to management to maintain a clean, safe kitchen and guest-focused experience.