Restaurant Shift Lead: Elevate Service & Team

Wingstop; Cottage Grove (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Wingstop in Cottage Grove, MN is seeking a Shift Leader to support the General Manager in daily operations and to lead the team in the manager’s absence. You will promote Wingstop culture and deliver the world of flavor through fast, friendly service.

You will help recruit and schedule staff, maintain safety and cleanliness, monitor costs, train and mentor crew, and resolve guest issues with a positive attitude. Flexibility for mornings, evenings, weekends, and holidays is required.

Qualifications

• Minimum of 2 years of prior food service, retail or restaurant supervisory experience.
• Strong written and verbal communication skills.
• Initiative and assertiveness.
• Strong interpersonal and conflict resolution skills.
• Leadership ability to train, develop and motivate a diverse crew.
• Passion for hospitality and serving guests.
• Flexibility to work mornings, evenings, weekends and holidays.
• Ability to solve problems and accept feedback.
• Ability to set goals and implement action plans.
• Ability to measure performance objectively.

Responsibilities

• Assist the General Manager with staffing the restaurant in a timely, efficient manner.
• Maintain a safe, clean restaurant environment for staff and guests.
• Coach and develop team members to uphold Wingstop standards.
• Handle guest inquiries and issues with friendly, professional service; escalate when needed.
• Monitor cash handling, labor, and food costs; communicate with management.
• Identify maintenance needs and communicate with Facilities; ensure facility standards.

Job description

Wingstop in Cottage Grove, MN is seeking a Shift Leader to support the General Manager in daily operations and to lead the team in the manager’s absence. You will promote Wingstop culture and deliver the world of flavor through fast, friendly service.

You will help recruit and schedule staff, maintain safety and cleanliness, monitor costs, train and mentor crew, and resolve guest issues with a positive attitude. Flexibility for mornings, evenings, weekends, and holidays is required.