Shift Leader: Fast-Paced Ops & Guest Experience

Wingstop; BLOOMINGTON (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Wingstop in Bloomington, MN is seeking a Shift Leader to drive daily restaurant operations as the Manager on Duty, ensuring top-quality guest experiences and brand standards. You will lead a hands-on team, coach in real time, and uphold performance expectations in a high-volume setting.

The role requires strong leadership and communication, with a focus on food safety, cleanliness, and efficient service. Nights, weekends, and holidays availability are expected to support peak periods and guest

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members across kitchen and front of house.
• Drive execution during peak and non-peak hours.
• Monitor SOS, ticket times, and order flow.
• Adjust staffing and breaks based on business needs.
• Communicate goals and expectations each shift.
• Deliver fast, friendly, and accurate service on every shift.
• Address and resolve guest concerns professionally.
• Ensure team members follow service standards.

Skills

Leadership

Communication

Problem-solving

Fast-paced work

Job description

Wingstop in Bloomington, MN is seeking a Shift Leader to drive daily restaurant operations as the Manager on Duty, ensuring top-quality guest experiences and brand standards. You will lead a hands-on team, coach in real time, and uphold performance expectations in a high-volume setting.

The role requires strong leadership and communication, with a focus on food safety, cleanliness, and efficient service. Nights, weekends, and holidays availability are expected to support peak periods and guest