Restaurant Service & Training Manager

Wendy; Muskegon Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Wendy's in Muskegon Charter Township, MI, seeks a Restaurant Assistant Manager to champion a service culture that delights customers and drives sales. You will train teams, lead effective huddles, ensure food safety and cleanliness, and coach managers to exceed guest expectations.

You’ll optimize labor scheduling, monitor performance, and analyze customer feedback to implement improvements, partnering with other restaurant managers to hit daily operations and marketing goals.

Qualifications

• High School Diploma or GED (Preferred).
• Three years of restaurant management experience (Preferred).
• Must maintain ServSafe certification.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Train, monitor and reinforce food safety procedures according to policy.
• Lead huddles and coach managers to deliver exceptional service.
• Drive sales through customer service and upselling initiatives.
• Plan and execute labor scheduling to meet operating needs.
• Analyze VOC feedback and coach teams on improvements.
• Ensure QSC standards and regulatory compliance.

Skills

Customer Service

Time Management

Food Service Operations

Leadership

Organization

POS Systems

Team Building

Written Communication

Oral Communication

Education

High School Diploma or GED

Tools

WeLearn

HMS

Job description

Wendy's in Muskegon Charter Township, MI, seeks a Restaurant Assistant Manager to champion a service culture that delights customers and drives sales. You will train teams, lead effective huddles, ensure food safety and cleanliness, and coach managers to exceed guest expectations.

You’ll optimize labor scheduling, monitor performance, and analyze customer feedback to implement improvements, partnering with other restaurant managers to hit daily operations and marketing goals.