Restaurant Operations Manager – Guest Experience Leader

Workstream; Rochester Hills (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Wendy's in Michigan seeks a Manager responsible for executing operational performance objectives and ensuring guest satisfaction across shifts. You will lead and develop team members, ensure safety and compliance with Wendy's standards, and drive results.

The role includes recruiting, training, scheduling, reporting, and maintaining strong guest service while upholding the company’s policies and community engagement.

Qualifications

• Three to five years related experience and/or training; or equivalent combination of education and experience.
• Experience in managing restaurant operations and guest satisfaction.
• Familiar with occupational health and safety legislation.

Responsibilities

• Accountable for recruiting and developing team members and achieving targets.
• Ensures high standards of guest experience and compliance with policies.
• Prepares reports and performance analyses.
• Establishes relationships with local community and CSR activities.
• Ensures security procedures and waste management practices.

Skills

People management

Health & safety

Communication skills

Job description

Wendy's in Michigan seeks a Manager responsible for executing operational performance objectives and ensuring guest satisfaction across shifts. You will lead and develop team members, ensure safety and compliance with Wendy's standards, and drive results.

The role includes recruiting, training, scheduling, reporting, and maintaining strong guest service while upholding the company’s policies and community engagement.