Restaurant Service Manager: Elevate Guest Service

LOGAN; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

LOGAN in Nashville seeks a Service Manager to lead front-of-house and support back-of-house operations, delivering exceptional guest experiences and building lasting relationships with patrons.

You will monitor guest satisfaction, train and mentor staff, manage schedules, control food and labor costs, ensure sanitation and safety standards, and partner with suppliers to maintain quality and cost efficiency.

Qualifications

• High school diploma or GED required.
• 3+ years of restaurant experience with front- and back-of-house management.
• Supervisory experience and strong leadership.
• Excellent communication and ability to motivate staff.
• Meets all company service standards and maintains a calm demeanor.
• Follows directions and demonstrates flexibility.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Touch tables and engage with guests to enhance the dining experience.
• Respond to customer complaints efficiently and accurately.
• Monitor product quality and research new vendors.
• Train and develop team members to ensure high standards of customer service.
• Manage day-to-day operations, including scheduling and shift management.
• Ensure sanitation, safety, and compliance with regulatory standards.

Skills

Leadership

Communication

Team development

Calm demeanor

Problem solving

Computer skills

Flexibility

Education

High school diploma or GED

Food handler certification

Alcohol dispensing certification

Tools

POS systems

MS Office

Job description

LOGAN in Nashville seeks a Service Manager to lead front-of-house and support back-of-house operations, delivering exceptional guest experiences and building lasting relationships with patrons.

You will monitor guest satisfaction, train and mentor staff, manage schedules, control food and labor costs, ensure sanitation and safety standards, and partner with suppliers to maintain quality and cost efficiency.