Restaurant Service Manager — Lead Service & Growth

LOGAN; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedules

Job summary

LOGAN is seeking a Service Manager to elevate guest experiences and drive revenue while maintaining a productive team environment. You will lead front and back of house operations, ensure safety standards, and manage vendor relationships to control costs.

You will coach staff, monitor service quality, and respond to guest needs with professionalism, aiming to sustain LOGAN’s brand and service excellence across shifts.

Qualifications

• High school diploma or GED certificate.
• Prior Front of House & Back of House Manager experience.
• 3 plus years of restaurant experience.
• Supervisory experience.
• Strong leadership and management skills.
• Meets all company service standards.
• Energetic and flexible.
• Follows direction with focused attention.
• Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Excellent communication.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Strong computer skills.
• Completes all ongoing certifications/validations (LTO, new menu, etc.).
• Forms strong working relationships within team.
• Must possess proper food handler and alcohol dispensing certifications.
• Adhere to company Uniform Attire & Appearance standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Train and develop team members to ensure competency and high standards of customer service.
• Train, motivate, and mentor team members by providing guidance, coaching, and performance feedback to foster a positive work environment and promote employee development
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Maintain inventory levels, order supplies, and manage food and beverage costs to optimize profitability and minimize waste.
• Manage day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and shift management.
• Uphold company policies, procedures, and values, promoting a positive brand image and culture of excellence among team members.

Skills

Leadership

Customer service

Communication

Team management

Education

High school diploma or GED

Job description

LOGAN is seeking a Service Manager to elevate guest experiences and drive revenue while maintaining a productive team environment. You will lead front and back of house operations, ensure safety standards, and manage vendor relationships to control costs.

You will coach staff, monitor service quality, and respond to guest needs with professionalism, aiming to sustain LOGAN’s brand and service excellence across shifts.