Restaurant Service Manager: Lead Guest Experience & Growth

LOGAN; Hurst (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

LOGAN is seeking a Service Manager to deliver outstanding guest experiences, drive revenue growth, and lead a high-performing restaurant team. You will engage with guests, manage daily operations, supervise front- and back-of-house staff, and uphold safety, sanitation, and brand standards.

Ideal candidates have 3+ years in restaurant management, strong leadership and communication skills, and a proven ability to motivate staff while controlling costs.

Qualifications

• High school diploma or GED certificate.
• Prior Front of House & Back of House Manager experience.
• 3+ years of restaurant experience.
• Supervisory experience.
• Strong leadership and management skills.
• Meets all company service standards.
• Energetic and flexible.
• Follows direction with focused attention.
• Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Excellent communication.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Strong computer skills.
• Completes all ongoing certifications/validations (LTO, new menu, etc.).
• Forms strong working relationships within team.
• Must possess proper food handler and alcohol dispensing certifications.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Train and develop team members to ensure competency and high standards of customer service.
• Train, motivate, and mentor team members by providing guidance, coaching, and performance feedback to foster a positive work environment and promote employee development.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Safeguarding their team members and facility by ensuring all Safey & Security Policies are adhered.
• Maintain relationships with vendors/ suppliers to ensure timely and cost-effective deliveries.
• Have a general understanding of budgets and how to analyze sales data to meet revenue goals while controlling cost from food waste and labor.
• Assist General Managers in overseeing the proper handling of cash including accurate DSR, petty cash, and making bank deposits and logging all deposits using the Cash Deposit Log.
• Manage day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and shift management.
• Uphold company policies, procedures, and values, promoting a positive brand image and culture of excellence among team members.
• Maintain inventory levels, order supplies, and manage food and beverage costs to optimize profitability and minimize waste.
• Understand Areas of Responsibility as assigned by General Manager.
• Monitor food and beverage preparation, presentation, and quality standards, ensuring compliance with recipes, portion sizes, and food safety regulations.
• Ensure all facilities concerns are reported to the General Manager and submit maintenance/repairs through the proper channels.

Skills

Strong leadership

Excellent communication

Motivates team

Customer focus

Calm under pressure

Budget awareness

Safety awareness

Education

High school diploma or GED

Tools

Computer skills

Job description

LOGAN is seeking a Service Manager to deliver outstanding guest experiences, drive revenue growth, and lead a high-performing restaurant team. You will engage with guests, manage daily operations, supervise front- and back-of-house staff, and uphold safety, sanitation, and brand standards.

Ideal candidates have 3+ years in restaurant management, strong leadership and communication skills, and a proven ability to motivate staff while controlling costs.