SaaS Onboarding Project Manager (Hybrid, Mid‑Market)

Restaurant365; Akron (OH); Hybrid; USD 96,000 - 121,000; Full time

Benefits offered by this job

Comprehensive medical benefits, 100%?1

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Job summary

Restaurant365 seeks a Project Manager to plan, coordinate, and deliver customer onboarding projects in mid-market and select enterprise segments. You will ensure implementations are on time, within scope, and meet high-quality standards while delivering a consistent customer experience.

You will partner with Implementation Specialists, Solutions Architects, and cross-functional teams to remove blockers, track progress, and ensure successful onboarding.

Qualifications

• 3+ years of project management experience in SaaS, consulting, or professional services environments.
• Demonstrated success leading customer-facing projects with multiple internal and external stakeholders, ensuring on-time delivery, scope adherence, and high customer satisfaction.
• Strong organizational and planning skills, with the ability to structure complex projects, manage competing priorities, and clearly communicate progress.

Responsibilities

• Manage full project lifecycle from kickoff to go-live, ensuring deliverables, timelines, and quality standards are met.
• Plan and coordinate resources effectively to achieve project milestones.
• Facilitate project kickoff meetings and establish clear communication channels with customers and internal teams.
• Track and report on progress using project management tools (e.g., Monday.com, Smartsheet, Jira, or Asana), escalating issues when necessary.
• Identify risks and blockers early and collaborate with stakeholders to resolve them before they impact timelines or customer experience.
• Maintain accurate, up-to-date project documentation for internal visibility and customer reference.

Skills

Project management

SaaS onboarding

Stakeholder management

Communication

PM tools

Education

PM certification

Tools

Monday.com

Smartsheet

Jira

Asana

Job description

Restaurant365 seeks a Project Manager to plan, coordinate, and deliver customer onboarding projects in mid-market and select enterprise segments. You will ensure implementations are on time, within scope, and meet high-quality standards while delivering a consistent customer experience.

You will partner with Implementation Specialists, Solutions Architects, and cross-functional teams to remove blockers, track progress, and ensure successful onboarding.