SaaS Customer Onboarding Project Manager

Restaurant365; Irvine (CA); Hybrid; USD 96,000 - 121,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401k + matching

Equity Option Grant

Unlimited PTO

Wellness initiatives

Job summary

Restaurant365 is seeking a Project Manager to plan, coordinate, and deliver customer onboarding projects, primarily in mid-market and select enterprise segments. You will partner with Implementation Specialists, Solutions Architects, and cross-functional teams to keep initiatives on track and maintain consistency across the Professional Services organization.

The role emphasizes risk management, stakeholder communication, and process improvements, with a hybrid onsite schedule and a strong focus

Qualifications

• 3+ years of project management experience in SaaS, consulting, or professional services.
• Proven ability to lead customer-facing projects with multiple internal and external stakeholders.
• Strong organizational and planning skills with the ability to structure complex projects and manage timelines.

Responsibilities

• Manage full project lifecycle from kickoff to go-live, ensuring deliverables, timelines, and quality standards are met.
• Plan and coordinate resources effectively to achieve project milestones.
• Facilitate project kickoff meetings and establish clear communication channels with customers and internal teams.
• Track and report on progress using project management tools (e.g., Monday.com), escalating issues when necessary.
• Identify risks and blockers early and collaborate with stakeholders to resolve them before timelines are impacted.
• Maintain accurate, up-to-date project documentation for internal visibility and customer reference.
• Collaborate cross-functionally with Implementation, Architecture, Product, and Support to ensure a smooth onboarding journey.
• Contribute to delivery process improvements by sharing feedback and refining playbooks.

Skills

Project management

Stakeholder management

Communication

Agile/Waterfall

Cross-functional collaboration

Tools

Monday.com

Smartsheet

Jira

Asana

Job description

Restaurant365 is seeking a Project Manager to plan, coordinate, and deliver customer onboarding projects, primarily in mid-market and select enterprise segments. You will partner with Implementation Specialists, Solutions Architects, and cross-functional teams to keep initiatives on track and maintain consistency across the Professional Services organization.

The role emphasizes risk management, stakeholder communication, and process improvements, with a hybrid onsite schedule and a strong focus