Restaurant Reservationist, New Outlets

Dorchester Collection; Beverly Hills, Northern (CA, KY); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Complimentary stays

50% off at hotel bars/restaurants

Training & development

Social events

Free meals on duty

Discount platform access

Job summary

The Beverly Hills Hotel, a Dorchester Collection property, is seeking a Restaurant Reservationist to join a landmark luxury team in Beverly Hills. You will manage reservations, seating flow, and guest requests, while upholding the highest standards of service in a rapidly evolving, world-class dining environment.

Compensation is $32.96 per hour with comprehensive benefits and opportunities for development within our legendary hospitality group.

Qualifications

• English is the primary language used in our hotel.
• Strong customer service ethic.
• Attention to detail is critical for our Reservationists.
• Flexible schedules, including holidays, are required.

Responsibilities

• Handle all reservation bookings, requests and confirmations.
• Coordinate seating and guest lists, and communicate guest needs to managers.
• Advise on VIP requests and special occasions to ensure flawless service.
• Collaborate with other departments to ensure smooth operation of the reservation process.

Skills

Excellent communication

Customer service

Attention to detail

Flexibility

Team player

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservationist, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What we're up to

Ushering in an exciting new era of dining and entertainment experiences complemented by world class design and signature style, the iconic Beverly Hills Hotel, a Dorchester Collection property, is unveiling a series of exceptional food and beverage venues slated to open this December – a glamourousSupper Club, chicLobby Café, and a world-classHotel Bar. These new outlets will showcase a variety of culinary concepts and elevated cocktail moments enhanced by live entertainment.

Join a historic legacy and lead the first major transformation of The Beverly Hills Hotel since the 1940s. As a part of this landmark expansion, you will help to bringthese captivating new outletsto life. This rare opportunity invites you to bring fresh, modern flair to the "Pink Palace," blending the hotel’s timeless heritage with forward momentum to maintain its enduring relevancy and set a new benchmark in luxury hospitality.

What you'll get

As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $32.96 per hour.

What you'll do

A day in the life of a Restaurant Reservationist demands high levels of energy in order to keep up. They need consistency and creativity to tackle daily adventures. Listing all the tasks that our Reservationists accomplish would be lengthy, but the list below is essential to know.

• Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists,following and enforcing all restaurant standards. They work closely with the Director of Restaurants and Bars and The Supper Club General Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.
• Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP’s questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, Restaurant Reservationists are provided with specifics on how we care for their department and our hotel. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to walk and stand for up to 8 hours. Frequent use of computer keyboard, computer mouse, and telephones. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Restaurant Reservationist do this with all they do.
• You’ll bring your unique personality and passion to the role and the team.
• English is the primary language used in our hotel. Our Restaurant Reservationist must feel comfortable communicating in this language.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• Attention to detail is critical for our Restaurant Reservationists.
• We pride ourselves in nurturing an environment where Working Together is a must. Our Restaurant Reservationist are our biggest champions of this.
• Our hotels operate nonstop; this requires flexibility from everyone on the team.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Who we are

Our Hotels

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6591

Reference

2026-6591

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