Restaurant POS Service & Onboarding Specialist

FoodTec Solutions, Inc.; Dallas (TX); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Excellent medical and dental insurance

Paid vacation and holidays

401(k) plan with company contributions

Short-term disability

Tuition reimbursement

Job summary

FoodTec Solutions is seeking a Restaurant POS Service Analyst to join our Professional Services team. You will partner with restaurant operators to implement, configure, support, and optimize FoodTec systems, including POS, online ordering, loyalty, and menu configuration.

This role emphasizes customer onboarding, go-lives, training, and collaboration with internal teams to ensure successful deployments. The ideal candidate has 1-3 years in restaurant operations or POS support, excellent

Qualifications

• 1-3 years in restaurant operations or related customer-facing role.
• Experience with restaurant menus, modifiers, or discovery.
• Strong verbal and written communication; ability to work independently.

Responsibilities

• Be day-to-day contact for FoodTec customers.
• Support customer communication through phone, email, and remote sessions.
• Guide restaurant clients through onboarding, go-live support, and early adoption of FoodTec systems.
• Train customers on system features, workflows, and best practices.
• Help customers understand and use core FoodTec solutions including POS, menu configuration, online ordering, loyalty, marketing, and other platform features.
• Gather and manage discovery details needed for menu setup, menu UI configuration, and related implementation work.
• Help customers leverage upgrades, new features, and system enhancements to improve operational efficiency.
• Set and manage expectations around project scope, deliverables, timelines, and next steps.
• Coordinate with managers and teammates to schedule work, maintain momentum, and keep projects moving.
• Support software updates, migrations, deployment tasks, and related customer-facing service projects.
• Document customer needs clearly and ensure information is communicated internally in a useful, actionable way.
• Participate in special projects and continuous improvement efforts within Professional Services.

Skills

Customer communication

Restaurant operations understanding

Project coordination

Training customers

Documentation

Relationship management

Multi-tasking

Education

Hospitality/business/tech degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

FoodTec Solutions is seeking a Restaurant POS Service Analyst to join our Professional Services team. You will partner with restaurant operators to implement, configure, support, and optimize FoodTec systems, including POS, online ordering, loyalty, and menu configuration.

This role emphasizes customer onboarding, go-lives, training, and collaboration with internal teams to ensure successful deployments. The ideal candidate has 1-3 years in restaurant operations or POS support, excellent