Customer Success Pro: Onboarding & Growth Advocate

North American Dental Group; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Professional development budget

Job summary

A growing technology firm in Dallas seeks a proactive Customer Success Representative to onboard customers and enhance satisfaction. Your role will involve building relationships, tracking engagement, resolving issues, and collaborating internally to ensure clients derive maximum benefits from our products. This offers clear career development opportunities. Competitive salary, health benefits, and professional development provided.

Qualifications

• 1+ years in a customer-facing, support, or account management role.
• Familiarity with CRM and support platforms is essential.

Responsibilities

• Guide customers through product onboarding, training sessions, and implementation.
• Build long-term relationships and serve as a trusted advisor.
• Monitor customer engagement, product usage, and satisfaction.
• Respond to inquiries and troubleshoot problems.
• Gather customer feedback and advocate for their needs.

Skills

Strong communication

Troubleshooting

Time management

Empathy

Customer advocacy

Proactive approach

Education

Bachelor’s degree or equivalent experience

Tools

CRM and support platforms

Job description

A growing technology firm in Dallas seeks a proactive Customer Success Representative to onboard customers and enhance satisfaction. Your role will involve building relationships, tracking engagement, resolving issues, and collaborating internally to ensure clients derive maximum benefits from our products. This offers clear career development opportunities. Competitive salary, health benefits, and professional development provided.