Restaurant Outlet Manager — Service & Quality Leader

HHM Hospitality; Port Everglades (FL); On-site; USD 48,000 - 72,000; Full time

Job summary

HHM Hotels seeks an Outlet Manager to lead dining operations, ensuring exceptional guest service and adherence to brand standards. You will supervise staff, coordinate with department leaders, and manage food quality and safety compliance.

Responsibilities include coaching associates, monitoring inventory, and supporting marketing and specials. A strong focus on guest feedback and consistent service delivery will drive success in this role.

Qualifications

• Associates degree preferred.
• 3-6 years restaurant experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure that food quality is consistent, appealing, and prepared to guest specifications.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Ensure that the restaurant complies with sanitation and safety standards for guests and associates.
• Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
• Oversee serving staff to ensure proper liquor controls are in place and all cash handling policies and procedures are followed.

Skills

Staff leadership

Guest service

Food quality control

Safety & sanitation

Education

Associates degree

Job description

HHM Hotels seeks an Outlet Manager to lead dining operations, ensuring exceptional guest service and adherence to brand standards. You will supervise staff, coordinate with department leaders, and manage food quality and safety compliance.

Responsibilities include coaching associates, monitoring inventory, and supporting marketing and specials. A strong focus on guest feedback and consistent service delivery will drive success in this role.