Restaurant & Room Service Lead: Guest Experience

Hei Hotels Inc.; Town Center (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts seeks a dedicated team member to assist the Outlet Manager in planning and managing the Restaurant, Room Service and other F&B outlets. You will help ensure customer satisfaction, quality service, and compliance with policies while helping the team meet financial goals.

The role emphasizes supervising servers, maintaining standards, and communicating effectively with management to coordinate events, training, and daily operations.

Qualifications

• Experience using a POS system.
• Strong communication skills, both verbal and written.
• Ability to lift up to 50 pounds and handle carts up to 150 pounds.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise service of guests and respond to guests' needs.
• Assist restaurant manager in tasks including sidework and training.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily shift sheets and prepare for the next shift.
• Check restaurant for cleanliness, setup, and proper service areas.
• Ensure compliance with liquor regulations and corporate policies.
• Communicate with the restaurant manager about events and counts.
• Assist with menu classes and tastings; give clear directions to staff.
• Attend to attendance rules and be available on a regular basis.
• Perform other duties as assigned.

Skills

POS usage

Communication skills

Flexibility

Tools

POS System

Job description

HEI Hotels and Resorts seeks a dedicated team member to assist the Outlet Manager in planning and managing the Restaurant, Room Service and other F&B outlets. You will help ensure customer satisfaction, quality service, and compliance with policies while helping the team meet financial goals.

The role emphasizes supervising servers, maintaining standards, and communicating effectively with management to coordinate events, training, and daily operations.