Restaurant Operations & Guest Experience Manager

HHM Hotels; National City (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

HHM Hotels is seeking a Restaurant Manager to oversee the day-to-day operation of our restaurant, ensuring guest satisfaction and adherence to brand standards. You will interview, train, schedule and coach staff while maintaining food quality, safety, and compliance with alcohol regulations.

This on-site role emphasizes leadership, guest interaction and collaboration with other departments to deliver exceptional dining experiences in a fast-paced hotel environment.

Qualifications

• 3-6 years restaurant experience required.
• Associate's degree preferred.
• Ability to supervise staff and ensure compliance with brand standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Ensure food quality is consistent, appealing, and prepared to guest specifications.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Ensure compliance with sanitation and safety standards for guests and associates.
• Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality issues.
• Oversee serving staff to ensure proper liquor controls and cash handling policies are followed.

Skills

Staff supervision

Guest service

Food quality oversight

Education

Associate's degree preferred

Job description

HHM Hotels is seeking a Restaurant Manager to oversee the day-to-day operation of our restaurant, ensuring guest satisfaction and adherence to brand standards. You will interview, train, schedule and coach staff while maintaining food quality, safety, and compliance with alcohol regulations.

This on-site role emphasizes leadership, guest interaction and collaboration with other departments to deliver exceptional dining experiences in a fast-paced hotel environment.