Outlet Manager

Renaissance Fort Lauderdale Marina Hotel; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Renaissance Fort Lauderdale Marina Hotel is seeking an Outlet Manager to lead restaurant operations, ensuring exceptional guest service and adherence to sustainability standards. You will train and coach staff, monitor food quality, and collaborate with other departments to resolve issues.

The role requires coordinating with banquet services and supporting marketing efforts. The position requires 3-6 years of restaurant experience and a preference for an associates degree.

Qualifications

• 3-6 years restaurant experience required.

Responsibilities

• Interview, select, train, schedule, coach and support associates to standards.
• Ensure food quality is consistent and prepared to guest specifications.
• Interact with guests to obtain feedback on service and food.
• Ensure sanitation and safety standards are met for guests and associates.
• Resolve guest complaints and coordinate with other departments to address issues.
• Oversee serving staff to maintain liquor controls and cash handling policies.
• Participate in marketing efforts and menu ideation, monitor food trends.

Skills

People management

Guest feedback

Food quality control

Staff training

Education

Associates degree

Job description

Overview

Opportunity: Outlet Manager

Oversee management and direction of restaurant operations in accordance with established guest service and sustainability standards.

Potential Career Path

Food and Beverage Director - Area Food & Beverage Director - Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Ensure that food quality is consistent, appealing, and prepared to guest specifications.
• Interact with guests to obtain feedback on quality of service and food in outlet.
• Ensure that the restaurant complies with sanitation and safety standards for guests and associates.
• Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
• Check that all equipment is in working order.
• Follow up on work orders so repairs and maintenance of facility are completed on a timely basis.
• Document inventory forecast usage and monitor supply.
• Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Oversee serving staff to ensure proper liquor controls are in place and all cash handling policies and procedures are followed. Comply with all accounting policies in order to ensure SOX compliance.
• Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparation of specials.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
• Servicing banquets and all inhouse functions.
• Work with the Room Service hotel staff to ensure excellent coverage and services for all employees and guests.

Position Requirements

• Associates degree preferred.
• 3-6 years restaurant experience required.

Work Environment and Context

• Work schedule varies and will include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.