Restaurant Ops Supervisor — Customer Service Leader

Subway Group; East Lansing (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Subway Group is seeking an Assistant Manager to oversee daily operations, ensure food safety and cleanliness, and deliver exceptional customer service. You will schedule staff and supervise team performance to meet safety and security standards.

The role requires managing 4–12 employees, coordinating tasks, and supporting promotions and events. Strong communication and POS system skills are essential.

Qualifications

• High school diploma is required.
• Experience in QSR operations, ideally with supervisory experience.
• Excellent communication skills and ability to interact with all staff levels.
• Experience with a computerized POS system is desirable.

Responsibilities

• Performs all tasks of a shift manager.
• Manages a staff of approximately 4 to 12.
• Assigns, oversees and evaluates work.
• Recommends promotion, transfer, or termination of employees.
• May conduct staff evaluations.

Skills

Communication skills

Staff supervision

Customer service

Education

High school graduate

Tools

POS system

Job description

Subway Group is seeking an Assistant Manager to oversee daily operations, ensure food safety and cleanliness, and deliver exceptional customer service. You will schedule staff and supervise team performance to meet safety and security standards.

The role requires managing 4–12 employees, coordinating tasks, and supporting promotions and events. Strong communication and POS system skills are essential.