Restaurant Ops Leader — Training, Service & Community

Shake Shack; San Jose (CA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Charity opportunities

Online training

Job summary

Shake Shack in San Jose, CA is seeking a Restaurant Manager to lead daily operations, train staff, and maintain excellent guest service. The role focuses on coaching, brand promotion locally, and ensuring sanitation and safety standards are met.

You will drive hospitality excellence, manage schedules, and optimize performance while upholding Shake Shack's standards and culture. This position offers competitive pay and comprehensive benefits.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Ability to lead, coach and drive excellence across the team.
• Understanding of financial aspects of restaurant operations.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand locally through word-of-mouth and events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Training

Guest service

Operations

Job description

Shake Shack in San Jose, CA is seeking a Restaurant Manager to lead daily operations, train staff, and maintain excellent guest service. The role focuses on coaching, brand promotion locally, and ensuring sanitation and safety standards are met.

You will drive hospitality excellence, manage schedules, and optimize performance while upholding Shake Shack's standards and culture. This position offers competitive pay and comprehensive benefits.