Restaurant Operations Leader & Guest Experience Coach

Shake Shack; Portland (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Employee discounts

Medical, dental, vision

Employer-paid life/disability

401k with company match

Paid time off

Paid parental leave

Employee Assistance Program

Pre-tax commuter benefits

Flexible spending accounts

Development opportunities

Job summary

Shake Shack is seeking an experienced restaurant manager in Portland to oversee daily operations, coach a diverse team, and deliver exceptional guest experiences. You will lead staff training, ensure safe, sanitary practices, and drive brand promotions in the local community.

Ideal candidates have 2–3 years in fast-paced restaurants, strong leadership, and a solid grasp of financial metrics to optimize profitability while maintaining top-tier hospitality.

Qualifications

• 2–3 years of restaurant management experience in a high-volume, fast-paced setting.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Operations knowledge

Financial acumen

Food safety

Flexible hours

Job description

Shake Shack is seeking an experienced restaurant manager in Portland to oversee daily operations, coach a diverse team, and deliver exceptional guest experiences. You will lead staff training, ensure safe, sanitary practices, and drive brand promotions in the local community.

Ideal candidates have 2–3 years in fast-paced restaurants, strong leadership, and a solid grasp of financial metrics to optimize profitability while maintaining top-tier hospitality.