Restaurant Ops Leader — Grow, Train & Wow Guests

Shake Shack; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Meal discounts

401(k) with company match

Paid time off

Paid parental leave

Job summary

Shake Shack is seeking a Restaurant Manager in a high-volume setting to lead daily operations and ensure exceptional guest service. You will train staff, coach teammates, and drive hospitality excellence across shifts.

The role also involves promoting the brand locally through events and community engagement. You will oversee sanitation compliance, understand financial implications of daily decisions, and work flexible hours to support peak periods.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant Management

Team Leadership

Operations

Food Safety

Budgeting

Job description

Shake Shack is seeking a Restaurant Manager in a high-volume setting to lead daily operations and ensure exceptional guest service. You will train staff, coach teammates, and drive hospitality excellence across shifts.

The role also involves promoting the brand locally through events and community engagement. You will oversee sanitation compliance, understand financial implications of daily decisions, and work flexible hours to support peak periods.