Restaurant Ops Leader: Elevate Guest Experience & Team

ZAX Zax LLC; Kissimmee (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus up to 12%

Free meals on shift

Meal discounts

Paid time off

Paid holidays

Early pay access

Referral program

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Job summary

Zax LLC is seeking an Assistant Manager to lead daily restaurant operations, ensure guest satisfaction, coach staff, and uphold standards. You will supervise scheduling, training, and performance while maintaining compliance with policies and safety guidelines.

The role offers a path to advancement and benefits as part of a franchise team. The position requires strong leadership, organizational skills, and the ability to work a flexible schedule, including weekends and holidays, with a

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others; 1-3 years management experience required; restaurant management experience preferred

Responsibilities

• Complete all training requirements including: Zaxbys Assistant Manager Development Plan
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain compliance with federal, state, and local laws and guidelines
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• All other duties necessary to ensure restaurant operations function properly

Skills

Leadership

Organizational skills

Teamwork

Customer service

Job description

Zax LLC is seeking an Assistant Manager to lead daily restaurant operations, ensure guest satisfaction, coach staff, and uphold standards. You will supervise scheduling, training, and performance while maintaining compliance with policies and safety guidelines.

The role offers a path to advancement and benefits as part of a franchise team. The position requires strong leadership, organizational skills, and the ability to work a flexible schedule, including weekends and holidays, with a