Restaurant Ops Leader - Coach Teams, Elevate Guest Experience

Shake Shack; Selden (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Insurance

401k with company match

Paid time off

Parental leave

Flexible spending accounts

Employee assistance program

Commuter benefits

Growth opportunities

Job summary

Shake Shack is seeking a restaurant manager to lead daily operations in a fast-paced setting in New York. You will train staff, coach teams, and drive hospitality to deliver guests a superior experience.

The role emphasizes leadership, operational excellence, and brand promotion through local events. A strong understanding of business finances and flexibility in scheduling are required for success.

Qualifications

• 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Team management

Customer service

Financial awareness

Flexible hours

Education

Food handler certification (preferred)

Job description

Shake Shack is seeking a restaurant manager to lead daily operations in a fast-paced setting in New York. You will train staff, coach teams, and drive hospitality to deliver guests a superior experience.

The role emphasizes leadership, operational excellence, and brand promotion through local events. A strong understanding of business finances and flexibility in scheduling are required for success.