Restaurant Manager: Lead, Train & Delight Guests

Shake Shack; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life and disability insurance

401k with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter benefits

Flexible spending accounts

Growth opportunities

Job summary

Shake Shack in New York, NY is seeking a Restaurant Manager to lead daily operations and drive exceptional guest service. You will train staff, coach team members, and ensure smooth shift execution across all Shack functions, while upholding brand standards.

The role emphasizes leadership, operational oversight, and community promotion in a fast-paced environment with strong growth opportunities within Shake Shack.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Team training

Customer service

Financial acumen

Job description

Shake Shack in New York, NY is seeking a Restaurant Manager to lead daily operations and drive exceptional guest service. You will train staff, coach team members, and ensure smooth shift execution across all Shack functions, while upholding brand standards.

The role emphasizes leadership, operational oversight, and community promotion in a fast-paced environment with strong growth opportunities within Shake Shack.