Shift Operations Leader

Wendy's; Alpena (AR); On-site; USD 35,000 - 48,000; Full time

Job summary

Wendy's in the United States is seeking a Shift Manager to support daily restaurant operations and lead crew members during shifts. The role focuses on maintaining food safety, cash handling, and service standards while coaching staff to deliver a consistent customer experience.

The Shift Manager will work with the management team to ensure smooth opening/closing procedures, staffing coverage, and adherence to company policies to delight every customer.

Responsibilities

• Assist the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Train, develop and communicate with crew members and team trainers through team huddles, manager meetings.
• Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.

Job description

Wendy's in the United States is seeking a Shift Manager to support daily restaurant operations and lead crew members during shifts. The role focuses on maintaining food safety, cash handling, and service standards while coaching staff to deliver a consistent customer experience.

The Shift Manager will work with the management team to ensure smooth opening/closing procedures, staffing coverage, and adherence to company policies to delight every customer.