Restaurant Ops Lead: People, Profit & Guest Experience

Swensons Drive-Ins; Akron (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Paycheck

Health Benefits

401K with company contribution

Career Advancement opportunities

Competitive referral program

Job summary

Swensons Drive-In Restaurants, LLC in Akron, OH is seeking an experienced General Manager to lead a fast‑paced, guest‑centric operation. You will oversee leadership duties, staff development, scheduling, and financial performance while upholding brand standards and safety.

The role emphasizes coaching teams, optimizing operations, and driving guest satisfaction with strong communication and problem-solving skills in a busy fast-casual environment.

Qualifications

• 3-5 years of coaching, training, and development experience in a high-volume food service management role.
• 3-5 years’ experience as a restaurant Manager at a high-volume level.
• Legal right to work in the United States and provide proof.
• Good communication and facilitation skills.
• Strong interpersonal and conflict resolution skills.
• Positive, energetic, “can do” attitude with the ability to work on your feet in a fast-paced environment.

Responsibilities

• Maintains all leadership responsibilities of the stand when General Manager is absent.
• Direct departmental responsibilities as designated by the General Manager.
• Ensures management and team members adhere to operational systems and procedures and reviews profit and loss statements.
• Identify and develop team members by providing feedback and conducting performance reviews.
• Prepare schedules and ensure staffing across all shifts with up-to-date plans.
• Onboard and train team members to brand standards and coach for excellence.
• Drive guest satisfaction and manage local store marketing programs.
• Enforce sanitary practices for food handling and maintain kitchen safety and equipment.
• Ensure compliance with company policies and local laws.

Skills

Coaching & development

Restaurant management

Staff training

Communication

Interpersonal skills

Conflict resolution

Team leadership

Financial acumen

Computer skills

Tools

Computer skills

Job description

Swensons Drive-In Restaurants, LLC in Akron, OH is seeking an experienced General Manager to lead a fast‑paced, guest‑centric operation. You will oversee leadership duties, staff development, scheduling, and financial performance while upholding brand standards and safety.

The role emphasizes coaching teams, optimizing operations, and driving guest satisfaction with strong communication and problem-solving skills in a busy fast-casual environment.