Shift Manager: Lead Operations & Guest Experience

Carlisle Corporation; Indiana (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wendy’s in Michigan is seeking a capable Shift Manager to assist in daily operations, oversee shift execution, and help maximize profitability while delivering top customer service. You will lead crew, schedule staffing, train new team members, monitor quality, respond to customer needs, and ensure adherence to policies, safety standards and the brand’s procedures.

The ideal candidate has at least 6 months restaurant experience, a college degree or equivalent operating experience, strong

Qualifications

• Knowledge Wendy's operating systems and procedures.
• Wendy's policies and procedures related to job responsibilities.
• Supervisory practices.
• Crew Orientation and Training program.
• Federal, state and local employment laws.
• Education: College degree or equivalent experience in operations.

Responsibilities

• Sales and Profits: Builds sales by promoting customer satisfaction and monitors costs.
• Staffing: Develops crew members and organizes the shift plan.
• Quality: Monitors product quality during shifts and provides feedback.
• Service: Manages service times and trains crew in customer courtesy.
• Cleanliness: Ensures restaurant cleanliness and follows the cleaning plan.
• Training: Trains crew in new products and company standards.
• Administration: Performs administrative duties as required.
• Maintenance and Safety: Follows maintenance procedures and safety policies.
• Employee Relations: Manages performance and retention, communicates with crew.
• Performance Management: Takes corrective action for performance issues.

Skills

Wendy's operating systems

Policies and procedures

Supervisory practices

Crew training

Education

College degree or equivalent experience in operations

Job description

Wendy’s in Michigan is seeking a capable Shift Manager to assist in daily operations, oversee shift execution, and help maximize profitability while delivering top customer service. You will lead crew, schedule staffing, train new team members, monitor quality, respond to customer needs, and ensure adherence to policies, safety standards and the brand’s procedures.

The ideal candidate has at least 6 months restaurant experience, a college degree or equivalent operating experience, strong