Restaurant Ops Lead - Guest Experience & Flexible Schedule

Zaxbys; Live Oak (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Zaxby's is seeking an Assistant Manager to report to the General Manager and owners. This non-exempt role oversees daily restaurant operations, ensuring guest satisfaction and adherence to company standards.

The position emphasizes staff training, shift delegation, coaching, and maintaining a positive team culture. The Assistant Manager will support performance reviews, handle guest concerns, and ensure compliance with federal, state, and local laws, while maintaining accurate records and

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver's license, vehicle insurance, and reliable transportation.
• Available to work a minimum of 32 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Leadership experience preferred.

Responsibilities

• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Handle and report guest and team member complaints/concern/injuries timely and in a friendly and respectful manner.
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and ZaxBax guidelines, policies, and procedures.

Skills

Leadership qualities

Organizational skills

Cooperative teamwork

Leadership experience

Job description

Zaxby's is seeking an Assistant Manager to report to the General Manager and owners. This non-exempt role oversees daily restaurant operations, ensuring guest satisfaction and adherence to company standards.

The position emphasizes staff training, shift delegation, coaching, and maintaining a positive team culture. The Assistant Manager will support performance reviews, handle guest concerns, and ensure compliance with federal, state, and local laws, while maintaining accurate records and