Restaurant Ops Leader - Guest Experience & Team Development

Workstream; Smyrna (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

FREE meals on the clock

50% off meals off the clock

Job summary

Zaxby’s is seeking hard-working, outgoing, energetic restaurant management personnel for a fast-paced, fast-casual setting. Flexible schedule required; nights and weekends are mandatory, with preference for prior restaurant experience.

The role covers managing shifts, controlling costs, scheduling staff, delivering friendly service, and upholding quality standards while meeting budgeted goals. Expect meals perks and a hands-on training plan.

Qualifications

• Must be 18 years of age or older.
• Ability to work a minimum of 30 hours per week.
• Flexible schedule; nights and weekends required.
• Restaurant experience preferred.

Responsibilities

• Manage all personnel on each shift, including cashiers and cooks.
• Inventory management: the management of food costs.
• Ensure daily, weekly, monthly and quarterly tasks and checklists are completed.
• Hiring and scheduling staff to provide quality guest experience while managing labor expense.
• Balance cash drawers, safe and credit cards.
• Operate the store to meet or exceed budgeted operating goals.
• Maintain product quality standards and a quality environment.
• Lead a team well and coach performance.

Skills

Team leadership

Hiring and scheduling

Cash handling

Inventory management

Customer service

Tools

POS system

Job description

Zaxby’s is seeking hard-working, outgoing, energetic restaurant management personnel for a fast-paced, fast-casual setting. Flexible schedule required; nights and weekends are mandatory, with preference for prior restaurant experience.

The role covers managing shifts, controlling costs, scheduling staff, delivering friendly service, and upholding quality standards while meeting budgeted goals. Expect meals perks and a hands-on training plan.