Restaurant Operations Lead - Flexible Schedule

Zaxby's SPE Franchisor LLC; Simpsonville (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Zaxby’s SPE Franchisor LLC is seeking an Assistant Manager to lead daily restaurant operations, ensure top guest experiences, and uphold company standards. You will work under the General Manager and owners to coach staff, schedule shifts, and maintain safety and quality across all areas of the restaurant.

The role emphasizes developing teams, enforcing policies, and delivering Encore Experiences while managing performance and maintaining a positive, collaborative work environment.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver's license, vehicle insurance, and reliable transportation.
• Available to work a minimum of 32 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Leadership experience preferred.

Responsibilities

• Enhance guest experiences by ensuring team members satisfy and exceed guest expectations.
• Ensure team members receive proper training including ongoing coaching and development.
• Plan and delegate shift assignments including communicating expectations and adjusting as needed.
• Supervise, provide leadership, and coach team members to perform at their highest level and achieve quarterly goals.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Communicate performance concerns to your General Manager; assist with performance reviews.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Handle and report guest and team member complaints/concerns timely and in a friendly manner.

Skills

Leadership

Organizational skills

Guest service

Coaching & development

Shift scheduling

Interpersonal skills

Job description

Zaxby’s SPE Franchisor LLC is seeking an Assistant Manager to lead daily restaurant operations, ensure top guest experiences, and uphold company standards. You will work under the General Manager and owners to coach staff, schedule shifts, and maintain safety and quality across all areas of the restaurant.

The role emphasizes developing teams, enforcing policies, and delivering Encore Experiences while managing performance and maintaining a positive, collaborative work environment.