Restaurant Ops & Guest Experience Leader

Dave & Buster's; New York (NY); On-site; USD 65,876 - 77,502; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

Long & Short-term Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster's is seeking a Restaurant & Operations Manager in Islandia, NY to lead a fast-paced restaurant and entertainment venue. You will direct staffing, coaching, and daily operations while delivering an exceptional guest experience and maintaining financial performance.

You will oversee recruiting, training, scheduling, and performance management, with a focus on teamwork, safety, and a fun, guest-centric culture in a dynamic environment.

Qualifications

• Minimum 2 years of restaurant/hospitality experience.
• Proven ability to manage cost of goods sold and labor.
• Strong leadership and staff development skills.
• Willing to work weekends, nights and holidays.
• Experience in fast-paced restaurant/entertainment environment.

Responsibilities

• Develop and lead hourly team members to exceed guest expectations.
• Oversee daily operations and guest service across a high-energy venue.
• Recruit, hire, coach, and train team members for performance and growth.
• Collaborate with management to achieve high-quality, timely results.

Skills

Leadership

Cost control

Staff development

Recruiting & training

Guest experience

Job description

Dave & Buster's is seeking a Restaurant & Operations Manager in Islandia, NY to lead a fast-paced restaurant and entertainment venue. You will direct staffing, coaching, and daily operations while delivering an exceptional guest experience and maintaining financial performance.

You will oversee recruiting, training, scheduling, and performance management, with a focus on teamwork, safety, and a fun, guest-centric culture in a dynamic environment.