Restaurant Ops & Guest Experience Leader

daveandbusters; California (MO); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health insurance

Dental

Vision

Disability insurance

Employee Assistance Program

401K matching

Free food

Free gameplay

Large leadership team

Fun work environment

Career growth

Job summary

Dave & Buster's Inc./Main Event Entertainment is seeking a Restaurant/Operations Manager to lead strategic initiatives and oversee daily operations in a fast-paced entertainment setting. You will drive guest experiences, coach hourly teams, and balance operational excellence with revenue growth.

You will manage costs and labor while developing staff, hiring, coaching, and delivering profitability across venues.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• Ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Develop hourly team members to exceed guest expectations
• Demonstrate proactive leadership ensuring positive staff and guest experiences
• Interact with guest-service focused team members in recruiting, hiring, coaching, training, and professional development
• Live our core values and lead others to do so while achieving high-quality and timely results

Skills

Cost control

Labor management

Team leadership

Guest experience

Communication

Job description

Dave & Buster's Inc./Main Event Entertainment is seeking a Restaurant/Operations Manager to lead strategic initiatives and oversee daily operations in a fast-paced entertainment setting. You will drive guest experiences, coach hourly teams, and balance operational excellence with revenue growth.

You will manage costs and labor while developing staff, hiring, coaching, and delivering profitability across venues.