Restaurant Ops Leader: Elevate Guest Experience

Main-Event-219ffeae; Wilmington (DE); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Disability insurance

Employee Assistance Program

401K matching

Free food

Free gameplay

Career growth

Team leadership

Fun work environment

Job summary

Dave & Buster’s / Main Event Entertainment in the United States is seeking a Restaurant & Operations Manager to lead daily operations and elevate the guest experience across a fast-paced entertainment venue.

You will develop hourly team members, recruit and coach staff, and drive initiatives that improve guest satisfaction while controlling costs. The role requires weekend/evening availability and strong leadership in a high-energy setting.

Qualifications

• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing cost of goods sold and labor.
• Able to lead a team to create a memorable guest experience.
• Strong leadership capabilities.
• Ability to work weekends, nights, and holidays.

Responsibilities

• Develop hourly team members to exceed guest expectations.
• Demonstrate proactive leadership to ensure positive staff and guest experiences.
• Recruiting, hiring, coaching, training, and professional development under management guidance.

Skills

Leadership

Guest experience

Recruiting

Coaching

Training

Cost control

P&L

Job description

Dave & Buster’s / Main Event Entertainment in the United States is seeking a Restaurant & Operations Manager to lead daily operations and elevate the guest experience across a fast-paced entertainment venue.

You will develop hourly team members, recruit and coach staff, and drive initiatives that improve guest satisfaction while controlling costs. The role requires weekend/evening availability and strong leadership in a high-energy setting.