Restaurant Ops & Guest Experience Lead

Dunkin' - Cafua Management Company; Providence (RI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Employee discounts

Complimentary meals

Discounted meals and perks

Job summary

Cafua Management Company is seeking a Restaurant Manager to lead and develop a Dunkin’ Donuts location in Providence, RI. You will direct staff, ensure brand standards, and deliver a top-tier guest experience through strong leadership and operational excellence.

Responsibilities include staffing, coaching, performance reviews, cost control, and executing marketing promotions. The role emphasizes guest focus, results, and compliance with safety and quality standards.

Qualifications

• Experience managing restaurant staff and operations.
• Ability to coach and develop team members to deliver guest-first service.
• Strong understanding of inventory, costs, and compliance requirements.

Responsibilities

• Recruit, hire, train and develop employees
• Communicate job expectations to employees
• Plan, monitor, appraise and review employee performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest-first culture in the restaurant
• Ensure shifts are staffed with qualified team members
• Maintain safe, sanitary environment and comply with laws
• Execute brand standards and systems
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and drive system improvements
• Control costs to maximize profitability
• Execute in-restaurant marketing promotions and new product roll-outs
• Set sales goals and track results

Skills

Guest Focus

Leadership

Communication

Problem Solving

Team Development

Decision Making

Job description

Cafua Management Company is seeking a Restaurant Manager to lead and develop a Dunkin’ Donuts location in Providence, RI. You will direct staff, ensure brand standards, and deliver a top-tier guest experience through strong leadership and operational excellence.

Responsibilities include staffing, coaching, performance reviews, cost control, and executing marketing promotions. The role emphasizes guest focus, results, and compliance with safety and quality standards.