Guest-First Restaurant Leader

Harri; Methuen (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Outings, recognition contests

Employee discounts and discounted pet

Complimentary and discounted meals

Monthly Bonus Plan

Job summary

Cafua Management Company seeks a Restaurant Manager to lead a Dunkin franchise team, uphold brand standards, and deliver an exceptional guest experience while driving profitable top-line sales.

You will develop staff, enforce safety and sanitation, manage scheduling, and coordinate promotions. A hands-on leader with strong communication and coaching skills will thrive in this fast-paced, guest-focused environment.

Qualifications

• Proven leadership and ability to develop a team.
• Strong focus on guest service and operational standards.

Responsibilities

• Recruit, hire, train and develop employees
• Plan, monitor, appraise and review employee performance
• Provide coaching and feedback; discipline when appropriate
• Maintain a guest-first culture and service standards
• Ensure shifts are adequately staffed to meet guest goals
• Maintain safe, clean, and healthy environment with compliance
• Ensure brand standards and systems are executed
• Prepare action plans and drive production, quality and guest service
• Complete audits and implement system improvements
• Control costs to maximize profitability
• Execute in-restaurant promotions and new product rollouts
• Set sales goals and track results

Skills

Leadership

Team development

Guest service

Communication

Operational excellence

Job description

Cafua Management Company seeks a Restaurant Manager to lead a Dunkin franchise team, uphold brand standards, and deliver an exceptional guest experience while driving profitable top-line sales.

You will develop staff, enforce safety and sanitation, manage scheduling, and coordinate promotions. A hands-on leader with strong communication and coaching skills will thrive in this fast-paced, guest-focused environment.