Restaurant Manager: Lead Team & Guest Experience

Dunkin' Donuts; Worcester, Northern (MA, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Complimentary and discounted meals

Monthly bonus plan

Job summary

Cafua Management Company, a Dunkin Donuts franchisee with 200+ locations, seeks a Restaurant Manager to lead our team and deliver a guest-first experience. You will coach, hire, train, and develop staff while driving profitability and ensuring compliance with brand standards.

Role requires leadership, strong communication, and hands-on coaching to optimize operations. We offer a comprehensive benefits package and opportunities for advancement.

Qualifications

• Must be able to lift a minimum of 50 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be 18+ years or older.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Skills

Leadership

Guest service

Communication

Coaching

Team development

Problem solving

Financial acumen

English fluency

Education

High School diploma

Job description

Cafua Management Company, a Dunkin Donuts franchisee with 200+ locations, seeks a Restaurant Manager to lead our team and deliver a guest-first experience. You will coach, hire, train, and develop staff while driving profitability and ensuring compliance with brand standards.

Role requires leadership, strong communication, and hands-on coaching to optimize operations. We offer a comprehensive benefits package and opportunities for advancement.