Restaurant Operator: Lead Team, Own Guest Experience

Landed; West Hartford (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

BIRD CODE is seeking a Restaurant Operator to lead all aspects of the restaurant—from people to product to guest experience. You will drive profitability, protect our standards, and develop your team while delivering a guest-first experience rooted in hospitality and quality.

You will recruit, train, coach, and empower staff, build a leadership bench, and maintain high standards of cleanliness and cost control in a fast-paced setting. This role is central to our growth and community impact.

Qualifications

• 2+ years of restaurant management experience.
• High-volume quick-service or fast-casual leadership experience preferred.
• Strong leadership and people-development skills.
• Experience managing labor, food cost, inventory, scheduling, and restaurant operations.
• Working knowledge of restaurant financials and P&L performance.
• A passion for food, cooking, hospitality, and developing people.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced restaurant environment.
• ServSafe Manager certification or ability to obtain it within the required timeframe.
• Flexible availability including nights, weekends, holidays, opening, and closing shifts.

Responsibilities

• Lead from the front and set the standard every shift.
• Recruit, train, coach, and develop a strong restaurant team.
• Develop Shift Leaders and build a strong leadership bench.
• Create a positive, accountable culture where people want to work and grow.
• Protect BIRDCODE food quality, recipes, preparation, presentation, and scratch-made standards.
• Deliver a guest-first experience focused on hospitality, speed, accuracy, cleanliness, and quality.
• Manage staffing, scheduling, labor, food cost, inventory, ordering, and waste.
• Own restaurant sales, profitability, and key performance metrics.
• Maintain a clean, organized, safe, stocked, and guest-ready restaurant.
• Drive sales through hospitality, catering, community partnerships, and local store marketing.
• Communicate proactively, solve problems quickly, and follow through on commitments.
• Take full ownership of the restaurant and its results.

Skills

Restaurant management

Leadership

People development

Labor management

Food cost

Inventory management

Scheduling

P&L knowledge

ServSafe certification

Flexible schedule

Job description

BIRD CODE is seeking a Restaurant Operator to lead all aspects of the restaurant—from people to product to guest experience. You will drive profitability, protect our standards, and develop your team while delivering a guest-first experience rooted in hospitality and quality.

You will recruit, train, coach, and empower staff, build a leadership bench, and maintain high standards of cleanliness and cost control in a fast-paced setting. This role is central to our growth and community impact.