Shift Lead: Hospitality Coach & Guest Experience

Landed; Darien (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay + tips

401(k) retirement plan

Health insurance

Job summary

BIRDCODE is seeking a Shift Leader to guide the restaurant during your shift, set the pace, and ensure standards come to life from open to close. You’ll lead through others, coach in the moment, protect food quality, and act as the on-shift leader when the Restaurant Operator isn’t present.

Responsibilities include coordinating team huddles, maintaining guest-first service, safeguarding food safety and station readiness, and optimizing speed and accuracy during busy periods.

Qualifications

• Restaurant leadership experience in a fast-paced setting.
• Ability to coach in the moment and lead through others.
• Strong guest service focus and attention to detail.
• Willingness to work nights, weekends, and holidays.
• ServSafe Manager certification or willingness to obtain.

Responsibilities

• Lead successful shifts with confidence, urgency, and a clear game plan.
• Put the right people in the right positions and adjust throughout the shift as needed.
• Lead team huddles and communicate shift priorities, expectations, and goals.
• Coach Team Members in the moment, recognize great performance, and hold the team accountable.
• Deliver a guest-first experience focused on hospitality, speed, accuracy, quality, and cleanliness.
• Master all restaurant stations and protect recipes, scratch-made food, portions, cook times, and presentation standards.
• Monitor order accuracy, ticket times, prep, inventory levels, and overall service flow.
• Keep the restaurant clean, stocked, organized, safe, and ready for every rush.
• Maintain strong food safety, sanitation, labeling, dating, FIFO, and allergen standards.
• Support cash handling, labor management, inventory, ordering, and waste controls.
• Train and develop Team Members on stations, hospitality, food safety, and BIRDCODE standards.
• Communicate proactively with the Restaurant Operator and take ownership of the shift from start to finish.

Skills

Leadership

Hospitality

Communication

Problem solving

ServSafe Manager certification

Flexible schedule

Team development

Job description

BIRDCODE is seeking a Shift Leader to guide the restaurant during your shift, set the pace, and ensure standards come to life from open to close. You’ll lead through others, coach in the moment, protect food quality, and act as the on-shift leader when the Restaurant Operator isn’t present.

Responsibilities include coordinating team huddles, maintaining guest-first service, safeguarding food safety and station readiness, and optimizing speed and accuracy during busy periods.