Restaurant Operator / General Manager

Landed; West Hartford (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

BIRD CODE is seeking a Restaurant Operator to lead all aspects of the restaurant—from people to product to guest experience. You will drive profitability, protect our standards, and develop your team while delivering a guest-first experience rooted in hospitality and quality.

You will recruit, train, coach, and empower staff, build a leadership bench, and maintain high standards of cleanliness and cost control in a fast-paced setting. This role is central to our growth and community impact.

Qualifications

• 2+ years of restaurant management experience.
• High-volume quick-service or fast-casual leadership experience preferred.
• Strong leadership and people-development skills.
• Experience managing labor, food cost, inventory, scheduling, and restaurant operations.
• Working knowledge of restaurant financials and P&L performance.
• A passion for food, cooking, hospitality, and developing people.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced restaurant environment.
• ServSafe Manager certification or ability to obtain it within the required timeframe.
• Flexible availability including nights, weekends, holidays, opening, and closing shifts.

Responsibilities

• Lead from the front and set the standard every shift.
• Recruit, train, coach, and develop a strong restaurant team.
• Develop Shift Leaders and build a strong leadership bench.
• Create a positive, accountable culture where people want to work and grow.
• Protect BIRDCODE food quality, recipes, preparation, presentation, and scratch-made standards.
• Deliver a guest-first experience focused on hospitality, speed, accuracy, cleanliness, and quality.
• Manage staffing, scheduling, labor, food cost, inventory, ordering, and waste.
• Own restaurant sales, profitability, and key performance metrics.
• Maintain a clean, organized, safe, stocked, and guest-ready restaurant.
• Drive sales through hospitality, catering, community partnerships, and local store marketing.
• Communicate proactively, solve problems quickly, and follow through on commitments.
• Take full ownership of the restaurant and its results.

Skills

Restaurant management

Leadership

People development

Labor management

Food cost

Inventory management

Scheduling

P&L knowledge

ServSafe certification

Flexible schedule

Job description

At BIRDCODE, our people bring the brand to life. We’re a high-energy, hospitality-driven brand built around great food, strong execution, accountability, and genuine care for our guests, our teammates, and the communities we serve.

As a Restaurant Operator, you are the leader of the restaurant. You’ll lead from the front, develop your team, protect our standards, and take full ownership of the people, product, guest experience, sales, and profitability of your restaurant.

WHAT YOU’LL DO

• Lead from the front and set the standard every shift
• Recruit, train, coach, and develop a strong restaurant team
• Develop Shift Leaders and build a strong leadership bench
• Create a positive, accountable culture where people want to work and grow
• Protect BIRDCODE food quality, recipes, preparation, presentation, and scratch-made standards
• Deliver a guest-first experience focused on hospitality, speed, accuracy, cleanliness, and quality
• Manage staffing, scheduling, labor, food cost, inventory, ordering, and waste
• Own restaurant sales, profitability, and key performance metrics
• Maintain a clean, organized, safe, stocked, and guest-ready restaurant
• Drive sales through hospitality, catering, community partnerships, and local store marketing
• Communicate proactively, solve problems quickly, and follow through on commitments
• Take full ownership of the restaurant and its results

HOW WE LEAD: THE FACC MINDSET

FAST

Lead with urgency and purpose.

ACCURATE

Set clear expectations and verify execution.

CLEAN

Own the restaurant and every standard.

CARING

Care for our guests and develop our team.

WHAT WE’RE LOOKING FOR

• 2+ years of restaurant management experience
• High-volume quick-service or fast-casual leadership experience preferred
• Strong leadership and people-development skills
• Experience managing labor, food cost, inventory, scheduling, and restaurant operations
• Working knowledge of restaurant financials and P&L performance
• A passion for food, cooking, hospitality, and developing people
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced restaurant environment
• ServSafe Manager certification or ability to obtain it within the required timeframe
• Flexible availability including nights, weekends, holidays, opening, and closing shifts

OUR CORE VALUES

QUALITY. CULTURE. COMMUNITY.

We believe in protecting our food, building great teams, developing leaders, caring for every guest, and making a positive impact in the communities we serve.

GROW WITH BIRDCODE

We believe in developing talent from within. Restaurant Operators who build strong teams, develop future leaders, live our core values, execute the FACC mindset, and operate profitable restaurants can earn opportunities to grow into multi-unit and future operations leadership roles.

EQUAL OPPORTUNITY EMPLOYER

BIRDCODE is an equal opportunity employer and is committed to a workplace free from unlawful discrimination and harassment. Reasonable accommodations will be considered in accordance with applicable law.

Lead the team. Own the restaurant. Set the standard.