Restaurant Operations Supervisor: Guest Experience Leader

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Hard Rock Casino Tejon is seeking an Assistant General Manager for Plum Lounge to oversee restaurant operations during assigned shifts and assist in supervising other food & beverage outlets as needed.

You will lead a team, manage scheduling, monitor guest satisfaction, and help ensure safety and cleanliness in dining areas. A strong hospitality leadership background and excellent communication are required to succeed in this role.

Qualifications

• Requires High School Diploma; four years of dining experience; minimum two years of F&B supervisory experience; or a bachelors degree in Restaurant Management or related field.
• Strong leadership and interpersonal skills are essential.
• Excellent oral and written communication; ability to maintain confidentiality.
• Familiarity with various computer systems and applications; ability to work flexible shifts.

Responsibilities

• Open and close shift or work area; ensure the outlet is prepared, clean, and secure.
• Schedule, time and attendance records, and staff appraisals to ensure proper staffing and service.
• Monitor department budget to optimize labor and resource use.
• Monitor guest service and satisfaction; observe ratings and make improvement recommendations.
• Resolve guest concerns or complaints to maintain positive relations.
• Inspect daily operations for safety, proper equipment function, and supply levels.
• Attend meetings and complete follow-up tasks as assigned.
• Perform duties consistently and be adaptable to change.

Skills

Leadership

Interpersonal skills

Communication

Attention to detail

Confidentiality

Flexibility

Teamwork

Problem solving

IT skills

Education

High School Diploma

Bachelors in Restaurant Management

Tools

POS systems

Computer systems

Job description

Hard Rock Casino Tejon is seeking an Assistant General Manager for Plum Lounge to oversee restaurant operations during assigned shifts and assist in supervising other food & beverage outlets as needed.

You will lead a team, manage scheduling, monitor guest satisfaction, and help ensure safety and cleanliness in dining areas. A strong hospitality leadership background and excellent communication are required to succeed in this role.