Retail Supervisor: Guest Experience Leader

Hard Rock Casino Tejon

Mettler (NJ)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Hard Rock Casino Tejon is seeking a Retail Supervisor to guide guests through the shopping experience and lead the Rock Shop team. You will mentor staff, monitor performance, and uphold safety and service standards while promoting a high-energy casino environment.

Role requires strong guest service, supervision, and cash handling abilities with prior dining or hospitality leadership. Flexibility for varied shifts and holidays is expected.

Qualifications

High School Diploma or equivalent with 2+ years dining supervisory experience.
Bachelor’s degree in Restaurant Management or related field preferred.
Strong guest service, communication, and teamwork skills.

Responsibilities

Create an atmosphere that encourages guests to choose Hard Rock Casino Tejon for dining and entertainment.
Coach and mentor team members to deliver superior guest service and maintain standards.
Schedule shifts, monitor labor costs, and ensure safety and sanitation procedures.
Train staff to exercise good judgment in service quality and customer satisfaction.
Assist with inventory, opening/closing duties, and daily store operations.

Skills

Guest service

Team supervision

Communication

Customer focus

Cash handling

Education

High School Diploma

Bachelor's degree in Restaurant Management or related field

Tools

Cash register system

Credit card machines

Calculator

Job description

Role requires strong guest service, supervision, and cash handling abilities with prior dining or hospitality leadership. Flexibility for varied shifts and holidays is expected.

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