Restaurant Ops Manager — Lead Guest Experience

Hard Rock International; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Hard Rock International in Kentucky is seeking an Assistant General Manager to supervise restaurant operations during a shift and support other food & beverage outlets as needed.

You will lead staff, manage scheduling, ensure service standards, monitor budgets, handle guest feedback, and maintain safety and equipment readiness. Strong leadership and communication are essential.

A High School Diploma with dining supervisory experience is required; a bachelor’s in Restaurant Management is a plus.

Qualifications

• This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a bachelor’s degree in Restaurant Management or related field.
• Leadership, communication, and organizational skills are essential for supervising shifts and staff.

Responsibilities

• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Confidentiality

IT systems

Shift flexibility

Teamwork

Problem solving

Education

High School Diploma

Bachelor’s in Restaurant Management

Job description

Hard Rock International in Kentucky is seeking an Assistant General Manager to supervise restaurant operations during a shift and support other food & beverage outlets as needed.

You will lead staff, manage scheduling, ensure service standards, monitor budgets, handle guest feedback, and maintain safety and equipment readiness. Strong leadership and communication are essential.

A High School Diploma with dining supervisory experience is required; a bachelor’s in Restaurant Management is a plus.